Sydney 18 September 2009: Citibank will join the list of customer-focussed banks in slashing its fees for customers holding Citibank deposit accounts.
From September 28, Citibank will cut its fees by more than 50 percent for customers whose payments are rejected due to insufficient funds.
This includes customers facing honour fees (when funds are insufficient but the withdrawal or transaction is honoured), and dishonour fees (when funds are insufficient and the payment in not honoured).
Citibank will reduce these fees from $35 to $10 for honour fees, and from $40 to $9 for dishonour fees.
The decision follows a number of customer focussed initiatives including the launch of 'Citibank Support'- an information portal on the Citibank website that provides advice, assistance and guidance for customers who are experiencing financial difficulty.
For more information on Citibank products please visit www.citibank.com.au
For information for customers experiencing financial difficulty, please visit http://www.citibank.com.au/AUGCB/APPS/portal/loadPage.do?
tabId=home&path=/info/det/supportingyou.htm.
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